POLICY SUMMARY FOR STUDENTS
Key summary of student responsibilities and fee requirements:
- Students must provide accurate registration information.
- Students must protect their accounts and must not share credentials.
- Students joining a paid programme must pay 50% of the programme fee when joining.
- The remaining 50% balance must be cleared according to the applicable payment schedule.
- Payment does not remove the student's obligation to comply with Academy policies.
- Students must attend and actively participate in their programmes.
- Students must submit honest and original academic work.
- Students must follow cybersecurity and acceptable-use requirements.
- Students must respect instructors, staff, and fellow students.
- Programme completion and certification are subject to the applicable academic requirements.
- Internship opportunities, where applicable, are subject to eligibility and availability and do not automatically guarantee employment.
- Refunds and cancellations are handled according to applicable terms and law.
- SitechX Academy may update its policies when reasonably necessary.
- Students must comply with applicable Kenyan laws and Academy policies.
1. TERMS AND CONDITIONS
1.1 Introduction
Welcome to SitechX Academy. SitechX Academy is an educational and professional development platform operated by SitechX Company. The Academy provides technology education, practical training, mentorship, projects, assessments, learning resources, and related professional development opportunities.
These Terms and Conditions govern the relationship between SitechX Academy and students who register, enroll in programmes, access learning materials, participate in Academy activities, or otherwise use the Academy's services.
By registering for an account, enrolling in a programme, making a payment, or using SitechX Academy services, you acknowledge that you have read, understood, and agree to these Terms and Conditions and the other applicable Academy policies.
If you do not agree with these Terms and Conditions, you should not enroll in or use the applicable Academy services.
2. STUDENT ELIGIBILITY AND REGISTRATION
Students are required to provide accurate, complete, and current information when registering for SitechX Academy.
Students must not:
- Impersonate another person;
- Provide false or misleading information;
- Create accounts for fraudulent purposes;
- Create multiple accounts for the purpose of circumventing Academy requirements;
- Use another student's account; or
- Allow another person to use their account.
SitechX Academy reserves the right to verify information where reasonably necessary for admission, programme administration, security, payment verification, certification, or compliance purposes.
Students are responsible for maintaining the confidentiality of their account credentials.
3. PROGRAMME ENROLLMENT
Enrollment into a SitechX Academy programme is subject to the applicable programme requirements and payment obligations.
Programme information, including duration, curriculum, fees, learning requirements, projects, assessments, and other relevant requirements, will be communicated to students before or during enrollment.
Enrollment in one programme does not automatically constitute admission into another programme.
SitechX Academy reserves the right to establish reasonable eligibility requirements for individual programmes.
4. PROGRAMME FEES AND PAYMENT TERMS
The applicable programme fee will be communicated to the student before enrollment.
4.1 Initial Payment
Students enrolling into a paid SitechX Academy programme are required to pay 50% of the total programme fee when joining the Academy, unless an alternative arrangement has been expressly approved by SitechX Academy.
The initial 50% payment constitutes the student's required initial programme payment. For example, where a programme costs KES 40,000:
- Total programme fee: KES 40,000
- Initial payment (50%): KES 20,000
- Remaining balance: KES 20,000
The actual programme fee applicable to the student will always be determined by the official programme fee communicated by SitechX Academy.
4.2 Remaining Balance
The remaining 50% of the programme fee constitutes the student's outstanding balance. Students are responsible for clearing the outstanding balance according to the payment schedule or deadline communicated by SitechX Academy.
The initial 50% payment does not constitute full settlement of the programme fee unless the applicable programme fee is otherwise reduced or adjusted through an authorized arrangement.
4.3 Payment Confirmation
A payment is considered received by SitechX Academy only after successful confirmation through the Academy's approved payment process. Students should retain payment confirmations and transaction references for their records.
Students should not make payments through unofficial channels or individuals claiming to represent SitechX Academy unless the payment channel has been officially communicated by the Academy.
5. PAYMENT DEFAULT AND OUTSTANDING BALANCES
Students are expected to meet their financial obligations within the applicable payment schedule.
Where a student fails to clear an outstanding balance by the applicable deadline, SitechX Academy may take reasonable measures in accordance with the student's enrollment terms and applicable law.
Such measures may include restricting access to certain Academy services, activities, assessments, project submission, certification, or other completion-related services until the outstanding obligations are resolved.
Any restriction will not automatically result in deletion of the student's account or academic records.
Students experiencing genuine difficulty meeting a payment deadline are encouraged to communicate with the Academy through its official communication channels.
6. REFUND AND CANCELLATION POLICY
SitechX Academy recognizes that circumstances may arise in which a student wishes to cancel enrollment or request a refund. Refund and cancellation requests will be considered in accordance with:
- Applicable Kenyan law;
- The terms applicable to the student's enrollment;
- The stage of programme delivery;
- Services and resources already provided;
- Any applicable cancellation provisions;
- Payment-provider requirements; and
- The circumstances surrounding the request.
Payment of the initial 50% does not, by itself, create an automatic right to a full refund. Likewise, SitechX Academy does not intend to exclude any refund, cancellation, or consumer rights that cannot lawfully be excluded.
Students requesting cancellation or a refund should contact SitechX Academy through the official support/contact channel and provide sufficient information for the request to be reviewed. Where a refund is determined to be applicable, it will be processed in accordance with the applicable terms, law, and payment-provider procedures.
7. CHANGES TO PROGRAMMES
SitechX Academy may make reasonable changes to programme content, schedules, instructors, learning resources, delivery methods, or other programme arrangements where necessary. Such changes may occur because of curriculum improvements, technology changes, instructor availability, operational requirements, student needs, security considerations, or circumstances outside the Academy's reasonable control.
Where a material change significantly affects a student's programme, the Academy will make reasonable efforts to communicate the change.
8. ATTENDANCE AND PARTICIPATION
Students are expected to participate actively in their programmes. Students should attend scheduled classes and sessions, participate in practical activities, complete assigned coursework and assessments, observe deadlines, and communicate appropriately with instructors and Academy staff.
Repeated absence or failure to participate may affect a student's academic progress and eligibility for programme completion, certification, or internship opportunities where applicable.
9. ACADEMIC INTEGRITY POLICY
SitechX Academy expects all students to maintain academic honesty and integrity. Students must submit work that genuinely represents their own contribution unless collaboration is expressly permitted.
Academic misconduct includes, but is not limited to:
- Plagiarism and copying another student's work;
- Submitting work created by another person as one's own or purchasing assignments;
- Impersonation, cheating, or falsifying academic results;
- Fabricating project data or manipulating assessment systems; or
- Submitting substantially copied material without appropriate acknowledgment.
Where artificial intelligence tools are used, students remain responsible for the accuracy, originality, understanding, and integrity of their submitted work. A student may be required to explain or defend submitted work where concerns arise.
Violations may result in warnings, reassessment, grade penalties, suspension, withholding of certification, or termination of enrollment in serious cases.
10. CODE OF CONDUCT
Students are expected to conduct themselves respectfully and professionally. The following conduct is strictly prohibited: harassment, bullying, threats, abusive communication, discrimination, deliberate disruption of classes, impersonation, unauthorized disclosure of private information, fraud, deliberate damage to systems, and conduct that materially interferes with the learning environment.
The Academy may take appropriate disciplinary action where a student's conduct violates this Code of Conduct.
11. CYBERSECURITY AND ACCEPTABLE USE
SitechX Academy may provide students with access to computing resources, development environments, cybersecurity exercises, repositories, networks, or other technical resources. Students must use such resources responsibly and lawfully.
Students must not use Academy systems to:
- Gain unauthorized access or steal credentials;
- Deploy malware or conduct unauthorized denial-of-service attacks;
- Perform unauthorized penetration testing or bypass access controls;
- Conduct phishing, steal data, or compromise platform availability.
Cybersecurity activities must only be conducted against systems that the student is explicitly authorized to test. Educational exercises must remain within the specified scope.
12. PROJECT POLICY
Practical projects are an important part of SitechX Academy's learning approach. Projects may be evaluated based on technical implementation, code quality, documentation, testing, security, creativity, problem-solving, and practical applicability.
Students must comply with project requirements and deadlines. Projects must not knowingly infringe the intellectual property or privacy rights of third parties.
13. CERTIFICATION POLICY
Completion certificates are issued only to students who satisfy the applicable programme completion requirements, including attendance, coursework, projects, academic integrity, and financial obligations.
Enrollment alone does not guarantee certification. SitechX Academy does not guarantee that completion of a programme will result in employment, a particular salary, or specific business outcome.
Certificates obtained through fraud or academic misconduct may be subject to review or revocation.
14. INTERNSHIP POLICY
Where an Academy programme includes an internship component, placement is intended to provide practical experience and is subject to programme completion, academic performance, project completion, conduct, financial obligations, and placement availability.
Participation in an internship does not automatically guarantee permanent employment following completion.
15. INTELLECTUAL PROPERTY POLICY
SitechX Academy's educational materials (course content, videos, presentations, curriculum, software, logos) are protected by intellectual property rights. Students may use materials for personal educational purposes.
Students must not reproduce, sell, or commercially exploit Academy-owned materials without authorization. Ownership of student-created original project work generally remains with the student unless a separate agreement applies.
16. PRIVACY POLICY
SitechX Academy respects the privacy of its students. The Academy collects information necessary to administer its services, including name, email, phone number, account information, payment status, attendance, and assessment results.
16.1 Use of Personal Information
Personal information is used to manage accounts, provide LMS services, process payments, deliver support, issue certificates, and comply with legal obligations.
16.2 Data Sharing & Retention
SitechX Academy does not sell personal information. Information is shared only with authorized service providers (such as payment gateways and hosting providers) as necessary for operations or legal compliance. Data is retained only as long as operationally or legally required.
16.3 Student Rights
Subject to Kenyan law, students have rights regarding access, correction, or restriction of their personal information.
18. COMMUNICATION POLICY
The Academy communicates through official channels, including email, SMS, and in-platform notifications. Operational communications include announcements, class schedules, payment reminders, and security alerts.
Students must not use Academy channels for spam, harassment, scams, or unauthorized advertising.
19. COMPLAINTS AND DISPUTE RESOLUTION
Students are encouraged to raise concerns through the Academy's official support channels. The Academy makes reasonable efforts to review and resolve legitimate complaints concerning programme delivery, payments, or platform access.
20. PLATFORM AVAILABILITY
SitechX Academy makes reasonable efforts to maintain continuous platform availability. However, temporary interruptions may occur due to scheduled maintenance, upgrades, infrastructure incidents, or internet disruptions.
21. THIRD-PARTY SERVICES
The Academy relies on trusted third-party providers for payment processing (e.g. IntaSend), cloud hosting, media delivery, and authentication. Third-party systems are governed by their respective operational policies.
22. STUDENT RESPONSIBILITIES
Students are responsible for providing accurate registration information, protecting credentials, fulfilling financial obligations, participating actively, maintaining academic integrity, and respecting fellow students and instructors.
23. SUSPENSION OR TERMINATION
SitechX Academy may suspend or terminate account access for serious violations, including fraud, impersonation, severe academic misconduct, cybersecurity breaches, or system abuse. Termination does not eliminate outstanding financial obligations already due.
24. POLICY CHANGES
SitechX Academy may update these Terms & Policies from time to time to reflect operational, legal, or technology changes. Material changes will be communicated through official Academy channels.
25. GOVERNING LAW
These Terms and Policies shall be interpreted and applied in accordance with the applicable laws of Kenya.
26. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
27. ENTIRE AGREEMENT
These Terms and Policies constitute the entire agreement between the student and SitechX Academy operated by SitechX Company regarding platform and programme participation.
28. CONTACT
Questions regarding these Terms and Policies, payments, refunds, privacy, or Academy support should be directed through official SitechX Academy administration channels at support@sitechx.co.ke or via official LMS support ticketing.
Questions concerning these Terms and Policies should be directed to SitechX Academy support at support@sitechx.co.ke.